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Privacy / GDPR Policy
The Information Commissioners Office has introduced new Privacy Regulations that come into effect on May 25 th 2018. The rules are known as the new GDPR regulations. These rules have been in place prior to this date but the United Kingdom was given until 25 th May 2018 to enforce them.
If you wish to read the full version of this, please refer to our Privacy and Disclaimer section on our website www.norfolkwillwritingservices.co.uk Your Personal Information and Keeping it safe.
Your information is important to our part of the service we provide you and to your Executors / Attorneys at the time requested. Unless by order of the court your data is never disclosed to any third party. Unless the Land Registry/ Solicitor/ Licenced Conveyor etc is requested to deal with matters by us.
At Norfolk Will Writing Services Security of customer data is very important to us, and we take every reasonable precautions with it.
HOW WE IDENTIFY YOU
When contact is made, we need to sometimes identify who you are. We would not be able to do this without storing information about you. We might ask you to confirm a postcode or address or file reference to help identify you.
WHAT INFORMATION IS STORED?
We only store information about your personal file, regarding the creation of or interest in creation of legal documents with us, whether you are a storage or Non storage client we must retain core data. If we retain your files (holding originals or have created original documents, then we must retain additional data such as Executors, Trustees, Guardians, Attorneys etc. Which enables us to assist at time of need those named and identify them. We make every effort to ensure that the information is correct and up to date.
If any incorrect information is held, or about to change such as address details or Telephone Changes, then we must be informed in writing or by e mail to update our records.
RIGHT TO REMOVE DATA
Under the GDPR data act you have the right to have your data removed. In doing so this must be in writing to the “Data Controller”.
Any file we have will either be shredded or returned upon your request. There will be a charge for this service of £10.00 called the “nominal Charge” and payment must be received with us prior to action which we will take within 7 days of the request being made to us. This cannot be made by a third party request and only the client who instructed us can make this request.
RIGHTS TO ACCESS OF INFORMATION
Under the GDPR rules, you can request the information we hold. This information can only be made by the Client, and must be made in writing to the “Data Controller” again we are entitled to charge for this service of £10.00 under your rights of the 1998 Data Protection Act.